Orders placed by 2.00pm on either a Monday, Tuesday, Wednesday or Thursday, will be delivered free of charge the following day to locations within UK Mainland (excluding Highlands & North West Scotland, all Offshore UK Island’s, Northern Ireland and Ireland) providing the order value is over £60 includingVAT. Orders below £60 including VAT will incur a delivery charge of £6.90, subject to some exclusions ( see below). Orders placed by 2.00pm on a Friday will be delivered the following Monday.
Postcodes which will incur additional charges and cannot guarantee next day delivery include: AB31-38, AB41-5, AB51-56, BT1-94, FK19-21, GY1-10, IM1-9, IM99, IV1-32, IV36-IV63, IV99, JE1-5, KA27-28, KW1-17, PA20-PA49, PA60-80, PH1, PH5-10, PH15-26, PH30-50, PO30-41, TR21-25, ZE1-3
If you require an order to be delivered to an address in Highlands & North West Scotland, Northern Ireland or Ireland, or on a UK Offshore Island, then please contact us by phone on 0800 1105822 or by email to firstname.lastname@example.org. We will then confirm delivery lead time and delivery charge.
Deliveries are only made on working weekdays (Monday to Friday). We do not deliver on a Sunday, a Bank Holiday or between Christmas Day and New Year’s Day.
It is possible for us to deliver to you on a Saturday for an additional charge. Please contact us to discuss your delivery options.
We are sorry but we do not deliver outside of the UK.
All unused products purchased from Thirsty Cups Ltd in the original delivery condition may be returned for a refund, exchange or replacement within 14 working days from the date you received the delivery.
Any product found to be damaged or faulty on delivery will be collected and replaced by us providing you inform us within 24 hours of delivery.
Before sending the order back to us, please contact us via e-mail at email@example.com or call us on 0800 1105822. We will ask you for the reason for the return, whether you would prefer a refund or exchange, your name, order number and postcode. You will need to include YOUR ORDER NUMBER within your return parcel to us. Failure to do so may result in a delay of any refund. We will organise collection of your order and may charge you for collection depending on the reason for the return.
Please be aware of the following: