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Thirsty Cups

FAQs

We are delighted to accept one case orders.

Yes. All our Plastic Cups are produced from Polystyrene or Polypropylene Food Grade Plastic. It is 100% recyclable. You need to discuss collection and recycling with your Waste Management Company or contact Save a Cup.

 

It is simply that a Single Walled Paper Cup is made from one layer of board and a Double Walled Paper Cup is made from two layers. Both Cups are suitable for Hot Drinks but the Double Walled Paper Cup will give you better insulation from the drink.

 

Not until you have heard and felt the lid click onto the rim of the cup.

In principle, yes. However a Paper Cup is made from two materials (Board and Polyethylene) and they need to be separated to ensure both materials can be recycled. You need to discuss collection and recycling with your Waste Management Company.

 

Yes. If you wish to purchase over 5 cases of any product then please call us on 0800 1105822 or send an email to hello@thirstycups.com. We will be happy to offer you better prices for larger orders.

 

No problem. Please call us on 0800 1105822 and we will do the rest.

Unfortunately not. We need your order before 2.00pm to enable us to deliver to you the next working day.

If your order is placed before 2.00pm on a Friday then it will be delivered the following Monday (except when the Monday is a Bank Holiday where your order will be delivered on the following Tuesday). If you place your order after 2.00pm on a Friday then your order will be delivered the following Tuesday.

 

Yes we can deliver your order to you on a Saturday. Please contact us on 0800 1105822 or send an email to hello@thirstycups.com. We will confirm options and delivery prices. We are unable to deliver your product to you on a Sunday.

 

Sorry but this isn’t available. Deliveries are made between 8.30am and 4.30pm weekdays.

Please either call us on 0800 1105822 or send an email to hello@thirstycups.com. We will do our best to help you.

Yes we do. However our Carrier will only call twice to try and make the delivery so it is very important that someone is at home to accept the delivery.

Sorry we don’t. We only deliver within the UK. Please see our delivery terms for more information.

Please send an email to hello@thirstycups.com with your name, address and email address. We will sort things out for you.

We will send you an email with your Fedex Order Tracking Number. You will be able to use this number on the FedEx website to track your order.

Please use your Fedex Order Tracking Number on the Fedex site. If you still can’t identify where your order is then please call us on 0800 1105822 or send an email to hello@thirstycups.com stating you name, address and order details. We will do our best to get your order to you.

 

The answer is yes but only if you are going to place regular orders in large quantities. Please call us on 0800 1105822 or send an email to hello@thirstycups.com if you would like to be considered for a Credit Account.

 

Yes we do. Please follow the payment instructions at our checkout.

Sorry we only accept Pound Sterling.

Please call us on 0800 1105822 or send an email to returns@thirstycups.com as soon as you receive your order. We will do our best to resolve the problem for you. Please also see our Product Returns Policy.

 

We work very closely with our Carrier and ensure all our products are packed to withstand the journey from our warehouse to your door. However sometimes things go wrong. If your order is visibly damaged when the delivery driver gives it to you then you have every right to refuse to accept the delivery. You may find that once you have opened the packaging that the product is damaged. In both cases please immediately either contact us on 0800 1105822 or send an email explaining the problem to returns@thirstycups.com We will do our best to resolve the issue for you. Please also see our Product Returns Policy.